Global apparel retailer scales its OCI estate under a 24x7 managed services model

Where the pressure started.

OCI had become the backbone of the retailer's ecommerce, digital platforms and back-office systems. The estate spanned compute, platform services, Autonomous Database, GoldenGate replication and hybrid links to on-premises SAP. Retail never closes, so workloads needed round-the-clock watch. Security posture, identity controls and cloud spend all needed active management, and internal hiring could not keep pace.

Designed for the real operating environment.

• Took over 24x7 infrastructure operations and database administration for mission-critical retail systems.
• Centralized provisioning, monitoring and change management for every OCI resource under one governance model.
• Managed security posture, IAM governance and continuous Cloud Guard monitoring aligned to PCI-DSS expectations.
• Ran performance and utilization analysis, fixing issues before they reached shoppers or the SAP integration.
• Introduced cost tracking, budget alerts and optimization advice for finance and IT leaders.
• Aligned incident, request and escalation handling to business criticality with clear SLAs.